Refund Policy for Way Forward Enterprises Ltd

Effective Date: 10/10/2024

1. Introduction
Thank you for choosing Way Forward Enterprises Ltd (“we,” “us,” or “our”) for your life coaching needs. We are committed to providing high-quality coaching services. This Refund Policy outlines our practices regarding refunds for coaching sessions purchased through our website, www.lifecoachtochange.uk (the “Website”).

2. Coaching Services
Our services include one-on-one coaching sessions, group coaching, workshops, and consulting services. Due to the nature of coaching services, we have specific guidelines regarding refunds.

3. Eligibility for Refunds
Refunds are available under the following circumstances:
– If you cancel a scheduled coaching session with at least 24 hours notice, you may be eligible for a full refund of the session fee.
– If you have purchased a coaching package and decide to discontinue after the first session, you may request a refund for the remaining sessions in the package.

4. Non-Refundable Services
The following services are non-refundable:
– Coaching sessions that have already been conducted.
– Packages or services that have been partially used.

5. How to Request a Refund
To request a refund, please follow these steps:
1. Contact our customer service team at rose@lifecoachtochange.com with your order details and reason for the refund request.
2. For cancellations, please ensure you provide notice within the specified time frame.

6. Refund Process
Once we receive your refund request, we will review it and notify you of the status. If your refund is approved, we will process it and a credit will automatically be applied to your original method of payment within [insert number of days, e.g., 7-10 business days].

7. Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically.

8. Contact Us
If you have any questions or concerns regarding this Refund Policy, please contact us:
– Email: rose@lifecoachtochange.com
– Address: Station Court, London SW6 2AU, England

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